Last Updated: May 12, 2025
This Refund Policy applies to services provided by Sprybyte LLC, operating under the brand name ProfileGrow.
General Policy
Customers may request a refund within 30 calendar days of the original transaction by contacting our support team at info@profilegrow.com.
Eligibility for Refunds
Refunds may be considered in the following cases:
- The service has not yet started
- The service was not delivered as described
- A verified technical issue affected service delivery
Non-Refundable Cases
Refunds will not be issued for:
- Services that have been partially or fully delivered
- Free credits or promotional services
- Accounts found to be in violation of our Terms of Service
How to Request a Refund
To submit a refund request, please provide:
- Your order number
- A clear explanation of the issue
All requests are reviewed within 3–5 business days.
Refund Processing
If approved, refunds will be issued to the original payment method within 7–10 business days, depending on your financial institution.
Right to Decline Refunds
We reserve the right to decline refund requests in cases of:
- Suspected abuse or manipulation of this policy
- Repeated or excessive refund requests
- Non-compliance with this Refund Policy or our Terms of Service
Alternative Resolution
Where appropriate, we may offer service adjustments, replacements, or credits instead of a refund.